Refund & Return Policy (India Compliance)
We value your trust and strive to provide accurate product descriptions and quality service. Please read our policy carefully before making a purchase.
No Return / No Refund Policy
All sales on our website are final. We do not offer returns, exchanges, or refunds for reasons such as change of mind, incorrect selection, or personal preference.
This policy is in accordance with applicable Indian laws, which allow businesses to define their return and refund terms, provided they are clearly disclosed to customers prior to purchase.
Exception – Wrong or Defective Product Delivered
In compliance with the Consumer Protection Act, 2019, customers are entitled to a resolution if they receive:
- A wrong product, or
- A product that is defective, damaged, or not as described
Eligibility
To request a return or refund under this exception:
- You must notify us within 48 hours of delivery
- The item must be unused, in original condition, and in original packaging
- You must provide valid proof (photos/videos) showing the issue
Return & Resolution Process
- Contact our support team with your order number and proof of issue
- We will review your request within 2–3 business days
- If approved, we will arrange a reverse pickup or provide return instructions
- After inspection, we will offer one of the following remedies:
- Replacement of the product, or
- Full refund to the original payment method
Refund Timeline
- Refunds (if applicable) will be processed within 5–7 business days after approval and product verification
- Banks/payment providers may take additional time to reflect the amount
Non-Eligible Cases
Returns/refunds will not be accepted for:
- Change of mind or personal dislike
- Incorrect product ordered by the customer
- Minor variations (color, size, design) that do not qualify as defects
- Products that have been used, damaged, or altered after delivery
Important Legal Note
- This policy does not override your rights under the Consumer Protection Act, 2019
- In case of genuine grievances, customers retain the right to seek resolution through appropriate consumer dispute redressal authorities
Policy Updates
We reserve the right to modify this policy at any time. Changes will be updated on this page.
Contact Us
For any concerns or complaints, please contact our customer support team with your order details.
